Last Updated: January 21, 2025

At AMP Basics, we aim to provide a smooth and reliable shipping experience for all our customers. We understand the importance of timely deliveries, and we work hard to ensure your order arrives as expected.

Shipping Information

We offer various shipping options to meet the needs of our customers. Our delivery process is designed to ensure the safe and timely arrival of your products.

Order Processing Time

• Order Confirmation: Once you place an order with AMP Basics, you will receive an order confirmation email detailing the items you have purchased and your shipping address.
• Processing Time: Orders typically take 1-3 business days to process and ship, excluding weekends and public holidays.
• Custom Orders: If you have placed a custom order or a special request, processing may take longer. We will notify you of any delays and provide an estimated delivery time.

Shipping Methods & Delivery Times

We offer the following shipping options:

1. Standard Shipping:
   • Delivery time: 7-10 business days (depending on the destination).
   • Available for all domestic orders.
   • Shipping fees for standard shipping are calculated at checkout.
2. Express Shipping:
   • Delivery time: 2-4 business days.
   • Available for most domestic orders.
   • Express shipping costs vary depending on the destination and weight of the order.
3. International Shipping:
   • We currently offer international shipping to select countries.
   • Delivery time: 10-15 business days (depending on the destination and customs processing).
   • International shipping fees vary depending on the destination, weight of the order, and applicable taxes or duties.

Shipping Costs

Shipping costs are calculated at checkout based on the following factors:

• Shipping method selected
• Weight and size of the package
• Destination address

You can view the exact shipping cost before finalizing your purchase at checkout.

Order Tracking

Once your order is shipped, you will receive a shipping confirmation email that includes a tracking number. You can use this tracking number to monitor the progress of your order until it arrives at your doorstep.

Shipping Restrictions

• We currently do not ship to P.O. Boxes or military addresses.
• Some regions or countries may be subject to additional shipping restrictions due to local laws or import/export regulations.

Lost or Damaged Items

• Lost Shipments: In the unlikely event that your order is lost during transit, please contact us immediately at support@ampbasics.com. We will work with the courier service to locate your order or initiate a claim for a replacement or refund.
• Damaged Shipments: If your order arrives damaged, please contact us within 48 hours of receiving the shipment. Send us clear photos of the damage and your order number. We will either provide a replacement or refund for the damaged item.

Order Modifications & Cancellations

• Order Modifications: If you need to change your order, please contact us as soon as possible at support@ampbasics.com. Once the order has been processed or shipped, modifications may not be possible.
• Order Cancellations: Orders can be canceled before they are shipped. If you wish to cancel an order, please contact us immediately. If your order has already been shipped, you may need to initiate a return for any unwanted items once they arrive.

Delivery Issues

• In rare cases, deliveries may be delayed due to weather, customs, or other unforeseen circumstances. We will keep you informed and updated on any potential delays.

Contact Us

If you have any questions regarding shipping or need assistance with tracking your order, feel free to contact our customer service team at:

📧 support@ampbasics.com